Loading Please Wait

Processing 20%

{credential.displayName}'s Dashboard


Active Visits

Returning Visitors: {newVisitorCount}

New Visitors: {returnedVisitorCount}


Interactive Map

Top Pages

Traffic Sources






Visitor Monitoring
{summary.active}Visitor(s) Active {summary.waiting}Visitor(s) Waiting
Live Chat
Chatting with: {availableVisitors}
Online operators: {availableOperators}
Operator {operator} wants to transfer visitor to you.


  • Jose Berado:
  • Offline Messages
    • Unread
    • Read
    • Replied
    • Ignored
    • Spam

    {type.label} Details

    Please select a report from left panel.
    Supervise {onlineOpNum}Operators Online
    This department is associated with widgets: [Banckle Support]
  • {data.name}
  • Widgets
  • {data.name}
  •   Online Busy Offline
    Email Server
    Customize the sender's email address from noreply@banckle.com to your specified email address.
    Banned & Excluded
    Weekly Report
    Use comma to separate each operator's email address.
    Canned Messages
    Visitor Fields
    This is built-in field. Hence, you cannot edit it

    Installed Plugins

    Browse Plugins

  • {data.name}


  • {data.name}


  • Whitelabel Templates

    Insert placeholders:
    Insert placeholders:

    Offline Message - Auto Reply

    When visitor leaves a message, system sends an email to the visitor's mail box using this template.

    Offline Message - Forward

    When a visitor leaves a message, system sends emails to operators using this template.

    Offline Message - Reply

    This template is used when the operator replies an offline message.

    Transcript - Print

    This template is used when the visitor prints the transcript.

    Transcript - Save

    This template is used when the visitor saves the transcript.

    Visitor send transcript

    This template is used when visitor send transcript.
    Sound Notifications

    Customize Sound Notification

    Event Type Select Sound Volume Play Loop Times
    Incoming message
    Chat request
    Invite visitor
    New visitor
    Visitor disconnect
    Ban visitor
    Invitation accepted
    Chat request (Visitor)
    Incoming message (Visitor)
    Please select custom-X in the list for which you want to upload your own sound clip in MP3 format. Cancel Save
    Whitelabel Domain
    White label domain:
    • Clicks {visitor.clicks} Chats {visitor.totalChatTimes} Visits {visitor.accessTimes}
    • Visitor IP Address:
    File Storage

    Select your storage provider

    Current storage provider:

    To change storage provider, Click here
    Click here to start authenticate
    Authentication page started, this page will close once the authorization is done.
    Authentication failed, please try again.
    Language Setting
    You can customize the web console's language here.
    Additional Information

    Banckle Chat is temporarily offline for scheduled maintenance.

    Thanks for your patience, we will be back online shortly.
    For updates, please checkBanckle Blog, Or click here to sign out.

    A network connection has lost. Please sign in again to reconnect:

    Please wait while reconnecting...
    You have used {conversationNum}/{maxConversations} conversation per month