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{credential.displayName}'s Dashboard

{activeVisits}

Active Visits

Returning Visitors: {newVisitorCount}

New Visitors: {returnedVisitorCount}

Locations

Interactive Map
Countries
Cities

Top Pages

Traffic Sources

{totalReferrers}

Referrers

{totalSearch}

Searches

{totalDirects}

Direct
Visitor Monitoring
{summary.active}Visitor(s) Active {summary.waiting}Visitor(s) Waiting
Live Chat
Chatting with: {availableVisitors}
Online operators: {availableOperators}
Operator {operator} wants to transfer visitor to you.

{comment}

{operator}
Transcripts
Plain Text
  • Jose Berado:
  • Offline Messages
    • Unread
    • Read
    • Replied
    • Ignored
    • Spam
    Settings
    Reports

    {type.label} Details

    Please select a report from left panel.
    Supervise {onlineOpNum}Operators Online
    Departments
    This department is associated with widgets: [Banckle Support]
  • {data.name}
  • Widgets
  • {data.name}
  •   Online Busy Offline
    Email Server
    Customize the sender's email address from noreply@banckle.com to your specified email address.
    Banned & Excluded
    Weekly Report
    Use comma to separate each operator's email address.
    Canned Messages
    Visitor Fields
    This is built-in field. Hence, you cannot edit it
    Marketplace

    Installed Plugins

    Browse Plugins

  • {data.name}

    {data.description?i18n?shorten}

  • {data.name}

    {data.description?i18n?shorten}

  • Whitelabel Templates

    Insert placeholders:
    Insert placeholders:

    Offline Message - Auto Reply

    When visitor leaves a message, system sends an email to the visitor's mail box using this template.
    SECTION

    Offline Message - Forward

    When a visitor leaves a message, system sends emails to operators using this template.
    SECTION3

    Offline Message - Reply

    This template is used when the operator replies an offline message.
    SECTION

    Transcript - Print

    This template is used when the visitor prints the transcript.
    SECTION5

    Transcript - Save

    This template is used when the visitor saves the transcript.
    SECTION6

    Visitor send transcript

    This template is used when visitor send transcript.
    SECTION7
    Sound Notifications

    Customize Sound Notification

    Event Type Select Sound Volume Play Loop Times
    Incoming message
    Chat request
    Invite visitor
    New visitor
    Visitor disconnect
    Ban visitor
    Invitation accepted
    Chat request (Visitor)
    Incoming message (Visitor)
    Please select custom-X in the list for which you want to upload your own sound clip in MP3 format. Cancel Save
    Whitelabel Domain
    White label domain:
    • Clicks {visitor.clicks} Chats {visitor.totalChatTimes} Visits {visitor.accessTimes}
    • Visitor IP Address:
    • 192.133.154.216
    >
    File Storage

    Select your storage provider

    Current storage provider:

    To change storage provider, Click here
    Click here to start authenticate
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    Language Setting
    You can customize the web console's language here.
    Additional Information
    Security Setting

    About sensitive data encryption

    Banckle Chat uses AES to encrypt your valuable data, enter a random password to make sure your data is encrypted and can be decrypted only by your operators, this setting cannot be changed later.
    This is only available to paid customer. Upgrade

    Set up your sensitive data encryption

    Type a random password to encrypt your sensitive data on server side. Banckle Chat uses AES to encrypt your valuable data, enter a random password to make sure your data is encrypted and can be decrypted only by your operators, this setting cannot be changed later.

    Manage your sensitive data

    Hover your mouse on summary to see original text.
    Privacy Policy

    Transcript privacy

    Who can access the transcripts:

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